Returns & Refunds

Try PURA for 30 Days - Risk Free

We want you to love your Pininfarina Hybrid Watch.

That's why every purchase made through our EU website comes with a 30-Day Risk-Free Trial, in addition to your statutory consumer rights.

Wear it. Live with it. Make up your mind.

If for any reason your watch isn't right for you, you may return your order within 30 days of delivery for a full refund, subject to the terms below.

Nothing in this policy affects your statutory consumer rights.

Your 30-Day Risk-Free Trial

✓ Try your watch for 30 days
✓ Full refund if you decide not to keep it
✓ Dedicated Customer Support
✓ Simple return process
✓ No subscription required

30-Day Risk-Free Trial Policy

You may return your watch within 30 days of receiving your order for a full refund.

Your trial is designed to allow you to experience the watch as part of your everyday life. You may wear the watch, connect it to the Pininfarina VITA app and use its features during the trial.

To qualify for a full refund under our 30-Day Risk-Free Trial, products must be:

Returned within 30 days of delivery
Returned in good condition, allowing for reasonable use during the trial
Unpaired from the Pininfarina VITA app
Returned with all included accessories
Returned with the original packaging, manuals and included materials where reasonably available

We recommend keeping the original packaging until you have decided whether to keep your watch.

If you are unsure whether your return qualifies, please contact our Customer Support Team.

Your Statutory Right of Withdrawal

EU consumer law generally gives consumers purchasing online a 14-day right of withdrawal from delivery of the goods, without having to provide a reason.

Our 30-Day Risk-Free Trial provides an additional commercial return period beyond this statutory right.

Nothing in this policy limits, excludes or replaces your statutory consumer rights.

Where you exercise your statutory right of withdrawal, refunds and return arrangements will be handled in accordance with applicable EU and national law.

Return Costs

For returns made under the statutory right of withdrawal, return shipping costs will be handled in accordance with applicable law and the information provided to you before purchase.

For returns made under our additional 30-Day Risk-Free Trial, the applicable return instructions and any return-shipping arrangements will be provided when you request your return.

How Do I Return My Order?

Step 1 — Contact Us

Contact our Customer Support Team at:

support@pininfarina-hybridwatchbyglobics.com

Please include:

Your order number
Your full name
Reason for return (optional)

Step 2 — Receive Your Return Instructions

We will provide:

Return instructions
Return authorisation details
A printable return shipping label where applicable

Step 3 — Return Your Watch

Pack your watch securely and return it using the instructions provided.

Refunds

Once your return has been received and processed, we will issue your refund to the original payment method.

Where you exercise your statutory right of withdrawal, refunds will be handled within the applicable legal timeframe.

For our additional 30-Day Risk-Free Trial, our typical processing times are:

Return inspection: 1–3 business days
Refund processing: Up to 7 business days
Bank/payment-provider processing: Up to 14 business days, depending on your payment provider

Where required by applicable law, we may wait to process a refund until the returned goods have been received or you have provided evidence that they have been sent back.

You will receive an email confirmation once your refund has been processed.

Faulty, Damaged or Non-Conforming Products

If your order arrives damaged, incomplete or incorrect, or if your watch develops a fault or does not conform to the contract, please contact our Customer Support Team.

Please include:

Order number
Photos of the issue where applicable
Description of the problem

We will assess the issue and arrange the appropriate remedy in accordance with applicable consumer law.

EU consumer law provides a minimum two-year legal guarantee for goods that are faulty or do not conform to the contract. National law may provide additional rights.

These statutory rights are separate from and are not limited by our 30-Day Risk-Free Trial.

Can I Change or Cancel My Order?

We begin processing orders quickly to ensure prompt delivery.

If you need to amend or cancel an order, please contact us immediately after placing it.

While we cannot guarantee changes once an order has entered fulfilment, our team will always do their best to assist.

Exchanges

If you would like a different model or colour, please contact our Customer Support Team.

Where possible, we will assist with arranging an exchange or provide guidance on placing a replacement order.

No Subscription

Pininfarina Hybrid Watches do not require a recurring subscription to use the watch or the Pininfarina VITA app.

Need Help?

Our Customer Support Team is available to assist with questions regarding your order, delivery, trial, returns or warranty.